FAQ

How did NOMO start?

Here at Kinnerton, we have 20 years of experience as a trusted creator of free from confectionery. NOMO was born out of our passion to create a brand with truly delicious flavours that everyone can enjoy, and we go to exceptional lengths to ensure that NOMO bars are Vegan & Free From Dairy, Gluten, Egg & Nuts.

Who makes NOMO?

NOMO is owned and carefully made by Kinnerton Confectionery. We have been manufacturing great tasting Free From chocolate since 1999 (Nut Safe chocolates since 1999, Vegan and free from since 2005) and have built a reputation as a trusted and safe company that allergy and intolerance sufferers can rely on for uncompromisingly delicious chocolate. We wholeheartedly believe that everyone, no matter their dietary limitations, should be able to enjoy great tasting chocolate. This ethos is at the heart of what we do and what we develop at our factory in Norfolk, UK.

What does ‘NOMO’ mean?

We all experience FOMO (Fear of Missing Out) at some stage in our lives but have you heard of NOMO (No Missing Out)? Imagine suddenly feeling included in an enjoyable experience or activity that everyone else is taking part in - for example eating delicious chocolate. Many people with specific dietary requirements commonly feel as though they have to miss out on delicious chocolate, and our vision is to make sure that no one has to miss out again!

Is NOMO packaging eco-friendly?

The metalized film we use to keep our bars fresh cannot currently be recycled, however we are always looking for new and innovative eco-friendly packaging materials to make this a possibility in the future. We have sent zero waste to landfill for the last 8 years and as a business we are committed to being a part of the solution when it comes to making the planet fit for future generations. Do you have any suggestions on how we could improve our packaging? Email us at Hello@nomochoc.com

Is NOMO fair trade?

NOMO is not fair trade; however, we are committed to improving the livelihoods of cocoa farmers and their communities. We buy cocoa from sources meeting best practice standards which support our sustainability goals. One of the key goals is to enhance the safety and wellbeing of children and families in cocoa farming areas. If you would like to find out more about our sustainability goals please check out our CSR statement.

Do you support the cocoa farmers that supply NOMO?

We are committed to improving the livelihoods of cocoa farmers and their communities. We buy cocoa from sources meeting best practice standards which support our sustainability goals. One of the key goals is to enhance the safety and wellbeing of children and families in cocoa farming areas. If you would like to find out more about our sustainability goals please check out our CSR statement.

Do you have any social responsibility initiatives?

There are three key areas that we feel as a business, we could make the most impact in: - Ethical sourcing and supply: Chocolate is one of life's great pleasures. We want to ensure a continued supply for future generations. - Community engagement: We encourage employee initiatives that support charities/communities, and we donate 1% of yearly profits to projects close to our values. - Consumer wellbeing. We know consumers put a lot of trust into the products we manufacture, and we are proud to ensure that all of our products are responsibly made with good ingredients in a safe environment. Allergen management is one of the cornerstones of our brand values and we pride ourselves on providing our customers with reliable and consistent information about allergens in our products.

How can you be sure NOMO is free from dairy, gluten, eggs and nuts?

As a business we take allergens extremely seriously and everyone who works at Kinnerton has this at the forefront of their thinking. We go to extraordinary lengths to ensure that our NOMO products are safe and free-from the major allergens dairy, gluten, egg and nuts (tree nuts and peanuts). This robust process starts at the very beginning with our suppliers, and we ensure all NOMO ingredients are free from dairy, gluten, egg, tree nuts and peanuts. Our factory in Norfolk, UK, has a specially segregated part of the factory to craft NOMO. The whole process is carefully managed by our operations and technical teams and is underpinned by detailed allergen management procedures. If you still have any questions or concerns, we encourage you get in touch via email at Hello@NOMOChoc.com

Where are the ingredients in NOMO sourced from?

Our chocolate is carefully crafted in the UK, using cocoa sourced responsibly and ethically from Africa.

Is NOMO organic?

No, NOMO is not currently certified organic.

What are the ‘flavourings’ in NOMO?

These are a closely guarded secret unfortunately, however rest assured we only use natural flavourings for NOMO.

What is inulin?

Inulin is a type of carbohydrate. It is found in many plants including dried chicory root, which is what we use in NOMO. Whilst it has a sweet taste and a creamy texture, it's hard for us to digest making it a great source of fibre so it also has a prebiotic effect. All of this makes it a great substitute for milk in chocolate without adding more sugar or fat.

What are emulsifiers?

Emulsifiers keep ingredients from separating and provide a smooth texture in our NOMO choc bars

I am allergic to soya, why is it in NOMO Dark Chocolate?

We cannot currently source a dairy, gluten, egg and nut free dark chocolate that is made without soya lecithin, but we are working on it! We will never stop trying to discover new ways to ensure that everyone is able to enjoy the delicious indulgence of chocolate.

Are the Caramel and Fruit variations of NOMO plain - or dark chocolate?

NOMO Caramel & Sea Salt and NOMO Fruit & Crunch bars are made with our delicious NOMO Creamy Choc recipe. Our NOMO Dark Chocolate is only available in 85g block.

Where can I buy NOMO?

NOMO is currently available exclusively at Tesco and Holland & Barrett as well as Amazon, but we have big plans! Follow @NOMOchocolate on Instagram, Facebook or Twitter to keep updated on the latest developments.

NOMO is not in my local Tesco / Holland & Barrett

Don't give up! If you can, try another store or check online. If you are still having trouble, please message us on social media and we can tell you your nearest stockist.

My local Tesco/Holland & Barrett does stock NOMO, but they always run out

Our factory is working overtime to produce enough NOMO bars to keep up with demand for delicious, vegan & free from choc! Please keep checking your local stores, we will be back in stock soon.

Are there any plans for more NOMO stockists?

NOMO is currently exclusive to Tesco and Holland & Barrett and we are also available to buy on Amazon, but we have big plans! Do you have a recommendation on where we could be stocked? Email us at Hello@NOMOChoc.com or send us a message on social media.

Is NOMO only available in the UK?

For the moment NOMO is only available in selected UK retailers and on Amazon - but eventually, we would like everyone to be able to enjoy our products! Stay tuned for a world where no one misses out.

Do you offer samples?

Unfortunately, we are not able to offer free samples, but we do often run competitions on our social media channels. Follow @NOMOChocolate on Instagram, Facebook and Twitter.If you are curious to try out the NOMO range for yourself, we are available exclusively at Tesco and Holland & Barrett as well as Amazon. Do you have any questions before purchasing? Please contact us on social, or email us at Hello@NOMOChoc.com

Can I tour the NOMO factory?

NOMO bars are manufactured in a specially segregated area of our chocolate factory. This stringent allergen control policy ensures that NOMO products are free from dairy, gluten, egg & nuts (tree nuts & peanuts) and safe for all our customers to enjoy. With safety always at the forefront of our thinking, we are unable to let members of the public into the factory.

Are there any plans for more NOMO flavours?

Our chefs are always dreaming up new and exciting flavours. Follow @NOMOchocolate on Instagram, Facebook or Twitter for updates on new flavours.

Can NOMO be used in cooking?

Yes, NOMO can be used in cooking! Discover our favourite Vegan & Free From recipes on our website, and be sure to tag us in your own delicious versions on social media using #NOMOChoc

Where should I store NOMO?

NOMO bars should be stored away from heat, humidity and direct sunlight and preferably kept at temperatures that do not exceed 65°F (18°C). Always refer to the Best Before Date printed on the back of the pack.

Can I work for NOMO?

We are always looking for talented and passionate people across all areas of our business. Do you have a passion for positivity and for making sure no one misses out? Positions are advertised at www.Indeed.co.uk.

Is NOMO available in a gift set etc?

Unfortunately NOMO is not available as a gift set but follow @NOMOchocolate on Instagram, Facebook or Twitter for updates on new products.

What is the shelf life of NOMO?

Our Creamy Choc bars (32g and 85g), Fruit & Crunch, Caramel & Sea Salt bars (38g) have a shelf life of 12 months from production. Our Dark Chocolate bar (85g) has a shelf life of 18 months from production. Plenty of time to make sure you never miss out!

Is NOMO more expensive than conventional chocolate?

NOMO is slightly more expensive than normal chocolate because of the extraordinary lengths we go to make sure our products are vegan and free-from dairy, gluten, egg and nuts. All of our delicious NOMO products are manufactured at our factory in Norfolk, UK in a specially segregated part of the factory. The whole process is carefully managed by our operations and technical teams and is underpinned by our detailed allergen management procedures.

My question isn't here. Where is the best place to contact you?

If you have a question that isn't answered In our FAQs, please email us at hello@NOMOchoc.com.

I'm running a charity event and we'd love to have NOMO as a prize etc! Is this possible?

Unfortunately we are unable to donate to individual events. As a business we give 1% of our profit every year to charities and causes which are close to our hearts. We also offer our employees one day per year of paid leave to support our corporate charity or a charity of their choice.

Why is Nomo more expensive than Just?

We knew that we wanted to develop and expand our range of free from chocolate, but in order to make this dream a reality, we had to invest more in the product development and ongoing manufacture of these delicious sweet treats that everyone can enjoy - and this is so important to us! This extra time and resource has resulted in a slight price increase, however we are committed to listening to our customers feedback so please do send us your thoughts over email at Hello@NOMOChoc.com

Is Just still available to buy?

Just is no longer available to buy, however we do encourage you to try our NOMO range which has 3 new flavours, Creamy Choc, Fruit & Crunch and Caramel & Sea Salt!

What's the difference between Just and Nomo?

The ingredients and production of Just dark chocolate and NOMO dark chocolate are identical. However, four new products have joined the party! Which one will be your new favourite?