FAQ's

During Covid-19 we endeavour to make sure you get you order as quickly as possible however please allow extra time for your delivery during this unprecedented time.

Please be aware that we are currently unable to ship to the Scottish Highlands, Northern Ireland and the Channel Islands.

ABOUT NOMO

Here at Kinnerton, we have 20 years of experience as a trusted creator of free from confectionery. NOMO was born out of our passion to create a brand with truly delicious flavours that everyone can enjoy, and we go to exceptional lengths to ensure that NOMO bars are Vegan & Free From Dairy, Gluten, Egg & Nuts.

NOMO is owned and carefully made by Kinnerton Confectionery. We have been manufacturing great tasting Free From chocolate since 1999 (Nut Safe chocolates since 1999, Vegan and free from since 2005) and have built a reputation as a trusted and safe company that allergy and intolerance sufferers can rely on for uncompromisingly delicious chocolate. We wholeheartedly believe that everyone, no matter their dietary limitations, should be able to enjoy great tasting chocolate. This ethos is at the heart of what we do and what we develop at our factory in Norfolk, UK.

We all experience FOMO (Fear of Missing Out) at some stage in our lives but have you heard of NOMO (No Missing Out)? Imagine suddenly feeling included in an enjoyable experience or activity that everyone else is taking part in – for example eating delicious chocolate. Many people with specific dietary requirements commonly feel as though they have to miss out on delicious chocolate, and our vision is to make sure that no one has to miss out again!

The metalized film we use to keep our bars fresh cannot currently be recycled, however we are always looking for new and innovative eco-friendly packaging materials to make this a possibility in the future.
We have sent zero waste to landfill for the last 8 years and as a business we are committed to being a part of the solution when it comes to making the planet fit for future generations. Do you have any suggestions on how we could improve our packaging? Email us at Hello@nomochoc.com

NOMO is not certified Fair Trade; however, we are committed to improving the livelihoods of cocoa farmers and their communities. We buy Rainforest Alliance Certified™ cocoa through the ‘mass balance’ model of production. This allows us to buy more cocoa from Rainforest Alliance Certified farms, which means that farmers, the environment, and cocoa-growing communities will benefit from our increasing purchases! If you would like to find out more about mass balance cocoa sourcing visit www.ra.org/mb

A company can claim on product packaging that Rainforest Alliance Certified cocoa is sourced for a particular brand if the volume of cocoa purchased by their supply chain from certified farms matches the volume of cocoa used in the manufacturing of that specific brand. This means that while certified cocoa might not end up in every chocolate bar because of certified and non-certified ingredients mixing at facility or the facilities of the company’s suppliers, the supply chain is still buying cocoa from Rainforest Alliance Certified farms and including this ingredient in the overall manufacturing of its chocolate recipes.

The Rainforest Alliance works together with companies, farmers, foresters, communities, and consumers to amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people mitigate and adapt to climate change in bold and effective ways. If you would like to read more about how Rainforest Alliance supports farmers then visit www.rainforest-alliance.org.

As a business we also have a detailed CSR statement, so if you would like to find out more about our sustainability goals please click here.

There are three key areas that we feel as a business, we could make the most impact in: – Ethical sourcing and supply: Chocolate is one of life’s great pleasures. We want to ensure a continued supply for future generations.
– Community engagement: We encourage employee initiatives that support charities/communities, and we donate 1% of yearly profits to projects close to our values.
– Consumer wellbeing. We know consumers put a lot of trust into the products we manufacture, and we are proud to ensure that all of our products are responsibly made with good ingredients in a safe environment. Allergen management is one of the cornerstones of our brand values and we pride ourselves on providing our customers with reliable and consistent information about allergens in our products.

As a business we take allergens extremely seriously and everyone who works at Kinnerton has this at the forefront of their thinking. We go to extraordinary lengths to ensure that our NOMO products are safe and free-from the major allergens dairy, gluten, egg and nuts (tree nuts and peanuts).

This robust process starts at the very beginning with our suppliers, and we ensure all NOMO ingredients are free from dairy, gluten, egg, tree nuts and peanuts. Our factory in Norfolk, UK, has a specially segregated part of the factory to craft NOMO. The whole process is carefully managed by our operations and technical teams and is underpinned by detailed allergen management procedures.

If you still have any questions or concerns, we encourage you get in touch via email at Hello@NOMOChoc.com

Our chocolate is carefully crafted in the UK, using cocoa sourced responsibly and ethically from Africa.

No, NOMO is not currently certified organic.

These are a closely guarded secret unfortunately, however rest assured we only use natural flavourings for NOMO.

Inulin is a type of carbohydrate. It is found in many plants including dried chicory root, which is what we use in NOMO. Whilst it has a sweet taste and a creamy texture, it’s hard for us to digest making it a great source of fibre so it also has a prebiotic effect. All of this makes it a great substitute for milk in chocolate without adding more sugar or fat.

Emulsifiers keep ingredients from separating and provide a smooth texture in our NOMO choc bars

We cannot currently source a dairy, gluten, egg and nut free dark chocolate that is made without soya lecithin, but we are working on it! We will never stop trying to discover new ways to ensure that everyone is able to enjoy the delicious indulgence of chocolate.

NOMO Deliciously Dark Chocolate does contain Soya, as we cannot currently source a dairy, gluten, egg and nut free dark chocolate that is made without Soya Lecithin, but we are working on this. Our NOMO Creamy Choc, Caramel & Sea Salt and Fruit & Crunch bars do not contain soya ingredients in the recipe and whilst we take every precaution to avoid cross contamination with Soya, please be aware we do not declare these products as ‘Soya Free’.

NOMO Caramel & Sea Salt and NOMO Fruit & Crunch bars are made with our delicious NOMO Creamy Choc recipe. Our NOMO Dark Chocolate is only available in 85g block.

BUYNG NOMO

Nomo is currently available at Tesco, Holland & Barrett, Waitrose, Asda and on Amazon, but we have big plans! Follow @NOMOchocolate on Instagram, Facebook or Twitter to keep updated on the latest developments. Alternatively, click here to use our store locator.

Don’t give up! If you can, try another store or check online. If you are still having trouble, please message us on social media and we can tell you your nearest stockist. We also have a store locator on our website.

Our factory is working overtime to produce enough NOMO bars to keep up with demand for delicious, vegan & free from choc! Please keep checking your local stores, we will be back in stock soon.

NOMO is currently available in Tesco, Holland & Barrett, Waitrose, Asda and on Amazon, but we have big plans! Do you have a recommendation on where we could be stocked? Email us at Hello@NOMOChoc.com or send us a message on social media.

For the moment NOMO is only available in selected UK retailers and on Amazon – but eventually, we would like everyone to be able to enjoy our products! Stay tuned for a world where no one misses out.

Unfortunately, we are not able to offer free samples, but we do often run competitions on our social media channels. Follow @NOMOChocolate on Instagram, Facebook and Twitter. If you are curious to try out the NOMO range for yourself, we are now available at Tesco, Holland & Barrett, Waitrose, Asda and on Amazon. Do you have any questions before purchasing? Please contact us on social, or email us at Hello@NOMOChoc.com

NOMO bars are manufactured in a specially segregated area of our chocolate factory. This stringent allergen control policy ensures that NOMO products are free from dairy, gluten, egg & nuts (tree nuts & peanuts) and safe for all our customers to enjoy. With safety always at the forefront of our thinking, we are unable to let members of the public into the factory.

Our chefs are always dreaming up new and exciting flavours. Follow @NOMOchocolate on Instagram, Facebook or Twitter for updates on new flavours.

Yes, NOMO can be used in cooking! Discover our favourite Vegan & Free From recipes on our website, and be sure to tag us in your own delicious versions on social media using #NOMOChoc

NOMO bars should be stored away from heat, humidity and direct sunlight and preferably kept at temperatures that do not exceed 65°F (18°C).
Always refer to the Best Before Date printed on the back of the pack.

We are always looking for talented and passionate people across all areas of our business. Do you have a passion for positivity and for making sure no one misses out? Positions are advertised at www.Indeed.co.uk.

Unfortunately NOMO is not available as a gift set but follow @NOMOchocolate on Instagram, Facebook or Twitter for updates on new products.

Our Creamy Choc bars (32g and 85g), Fruit & Crunch, Caramel & Sea Salt bars (38g) have a shelf life of 12 months from production. Our Dark Chocolate bar (85g) has a shelf life of 18 months from production. Plenty of time to make sure you never miss out!

NOMO is slightly more expensive than normal chocolate because of the extraordinary lengths we go to make sure our products are vegan and free-from dairy, gluten, egg and nuts. All of our delicious NOMO products are manufactured at our factory in Norfolk, UK in a specially segregated part of the factory. The whole process is carefully managed by our operations and technical teams and is underpinned by our detailed allergen management procedures.

Unfortunately we are unable to donate to individual events. As a business we give 1% of our profit every year to charities and causes which are close to our hearts. We also offer our employees one day per year of paid leave to support our corporate charity or a charity of their choice.

We knew that we wanted to develop and expand our range of free from chocolate, but in order to make this dream a reality, we had to invest more in the product development and ongoing manufacture of these delicious sweet treats that everyone can enjoy – and this is so important to us! This extra time and resource has resulted in a slight price increase, however we are committed to listening to our customers feedback so please do send us your thoughts over email at Hello@NOMOChoc.com

Just is no longer available to buy, however we do encourage you to try our NOMO range which has 3 new flavours, Creamy Choc, Fruit & Crunch and Caramel & Sea Salt!

The ingredients and production of Just dark chocolate and NOMO dark chocolate are identical. However, four new products have joined the party! Which one will be your new favourite?

NOMO’s Hazelnot Crunch Choc Bar is made with the Creamy Choc recipe. We use crispy rice pieces, cocoa nibs and a natural nut free flavour to simulate the taste and texture of nuts. For a full list of ingredients click here.

All NOMO products, including the Hazelnot Crunch Choc bar, are safe for people with nut allergies to enjoy. NOMO is owned and carefully made by Kinnerton Confectionery. We have been manufacturing great tasting Free From chocolate since 1999 (Nut Safe chocolates since 1999, Vegan and free from since 2005) and have built a reputation as a trusted and safe company that allergy and intolerance sufferers can rely on for uncompromisingly delicious chocolate. NOMO’s Hazelnot Crunch Choc Bar is made with our delicious Creamy Choc recipe. We use crispy rice pieces, cocoa nibs and a natural nut free flavour to simulate the taste and texture of nuts. For a full list of ingredients click here.

STILL HAVE A QUESTION?

Please contact us for more information

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