Shipping

During Covid-19 we endeavour to make sure you get you order as quickly as possible however please allow extra time for your delivery during this unprecedented time.

Please be aware that we are currently unable to ship to the Scottish Highlands, Northern Ireland and the Channel Islands.

For Standard Delivery options to the UK please ensure that your order is placed by the 17th December for guaranteed Christmas Delivery.

For Next Day Delivery our last order date is 21st December for guaranteed Christmas Delivery.

*Dates for England, Wales & Scotland (excluding Highlands) only.

Standard Shipping;

Standard shipping is £2.49 for all orders under £20 or is FREE for any order over £20.

Next Day Delivery;

We offer Next Day Delivery if you place your order before 3pm. Next Day Delivery costs £3.99 or is FREE for any order over £50.

We offer shipping throughout the UK only. Unfortunately, we are currently unable to ship to the Scottish Highlands, Northern Ireland or the Channel Islands.

For orders placed by 3pm on a business day we aim to process, pack and ship your order the same day.

You will receive an email and/or text message confirmation when you place your order which contain a link for you to track your order.

Orders placed after 1pm or on weekends and holidays will be processed the following business day.

Orders with Standard Shipping are shipped Royal Mail Standard 2nd Class which is not a tracked service. Please allow 3-5 working days for delivery.

For Next Day Delivery Orders we use a tracked service via DPD Next Day delivery. Please check your email and/or text message confirmation for links to track your order. We may also use this service if you're a big NOMO fan and are buying a lot of NOMO Choc at once.

I’ve lost my confirmation email / I didn’t receive a confirmation email.

If you cannot find the email or have lost it please get in touch with us a customer.care@kinnerton.com and we’ll be happy to help.

We accept all major credit and debit cards as well as shop pay, apple pay and google pay; at checkout you’ll have the option to select your preferred payment method and will be taken through a secure checkout.

We use Royal Mail (Standard 2nd Class) and DPD Next Day Delivery.

Orders using Royal Mail Standard 2nd Class which is not a tracked service. Please allow 3-5 working days for delivery.

Orders shipped via DPD Next Day delivery service will receive a tracking link via email and/or text.

When you place an order, you will receive an email and/or text message with a shipment tracking link, which enables you to check on your order status and track its progress.

Please check your confirmation email and/or text message for tracking links. If you have been waiting to receive your order longer than 5 business days then please contact us at customer.care@kinnerton.com and we will be able to help.

We do our best to make sure your order is correct, but on occasion mistakes can be made. Please contact us at customer.care@kinnerton.com and we will be able to help correct your order.

Unfortunately, you cannot amend your order once it has been despatched. If you have a query regarding your order please contact us at customer.care@kinnerton.com and we will try our best to help you.

We hope you enjoy your NOMO chocs but if for some reason you aren’t happy please send us an email (customer.care@kinnerton.com) within 30 days and we will work to resolve your query.